Frequently Asked Questions
Everything you need to know about your Natasha Gan shopping experience.
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
We offer a 14-day return window for all full-priced items. Garments must be in original condition, unworn, and with all tags attached to be eligible for a refund or store credit.
How do I find the right size?
Each product page features a detailed size guide. As our designs vary in fit, we recommend comparing your measurements to our size chart or contacting our styling team for personalized advice.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your specific destination.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options including Afterpay and Klarna.
How should I care for my Natasha Gan garments?
To maintain the quality of our signature fabrics, we recommend following the specific care instructions on the internal garment label, which usually suggests a cold hand wash or dry clean.