Returns & Exchanges

At Natasha Gan, we want you to love your fashion pieces, which is why we offer a 14-day return period for all full-priced items in original condition. Please ensure all tags remain attached and the garment is unworn and unwashed to qualify for a refund or store credit.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all designer tags and labels are intact and the invoice is included.

• 3.
  Ship It Back

  Affix the generated shipping label to your parcel and drop it off at your nearest authorized postal service or courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves your return, your refund or store credit will be processed within 5-7 business days.